Terms of Service

These Terms of Service ("Terms") govern your use of Praktor (the "Service") provided by Praktor AI Pty Ltd ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

1. Definitions

• "You" or "Customer" — the organisation or individual that has registered an account.
• "User" — an individual person authorised by the Customer to use the Service.
• "Content" — any data, text, audio, or other material uploaded by a User, including logs, voice recordings, and attachments.
• "AI Output" — the analysis results generated by the Service's AI pipelines, such as summaries, risk flags, sentiment ratings, and suggested action items.
• "Confidential Information" — information disclosed by one party to the other that is marked as confidential, or that a reasonable person would understand to be confidential from its nature or the circumstances of its disclosure. Your Content is your Confidential Information.

2. Account eligibility and registration

To use the Service you must be at least 18 years old and have authority to enter into these Terms on behalf of your organisation. You agree to provide accurate, current information during registration and to keep it up to date.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorised use.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or to store unlawful Content
• Upload Content you do not have the right to process (for example, personal information collected without proper consent)
• Attempt to gain unauthorised access to other organisations' data, user accounts, or systems underlying the Service
• Probe, scan, or test the vulnerability of the Service or circumvent its security mechanisms
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Scrape, crawl, or use automated tools to extract bulk data beyond what the public API permits
• Use the Service to send spam, distribute malware, or engage in harassment
• Resell or sub-license the Service without our written consent

We may suspend or terminate accounts that violate these rules, with or without notice, depending on the severity of the breach.

4. Your Content and intellectual property

4.1 You own your Content

You retain all rights to Content you upload. We do not claim ownership of your Content.

4.2 Licence to operate the Service

You grant us a worldwide, non-exclusive, royalty-free licence to store, transmit, process, and display your Content solely to operate and improve the Service for you. This licence ends when you delete the Content or your account, subject to the retention periods in our Privacy Policy.

We do not use your Content to train, fine-tune, or evaluate any AI or machine learning model, and we do not permit any third-party provider to do so, without your express permission or instruction. This applies to our own models and to those of the AI providers we use.

We will not change this without your express agreement. Continued use of the Service will not be treated as agreement to such a change.

4.3 Our intellectual property

The Service — including its software, design, trademarks, and the underlying models and prompts we develop — is our property or our licensors' property. You receive a limited, revocable licence to use the Service in accordance with these Terms; no other rights are granted.

5. AI-generated output

The Service uses third-party AI models to generate insights from your Content. AI Outputs are provided on an "as is" basis. They may contain errors, omissions, or biased inferences.

AI Output is advisory only. It is not legal, financial, medical, or other professional advice. You are solely responsible for decisions you make based on AI Output. Before acting on an AI-generated summary, risk flag, or recommendation, review the underlying Content and apply your own judgement.

We do not warrant that AI Output will be accurate, complete, or fit for any particular purpose.

6. Service availability

We strive for high availability but do not offer a formal Service Level Agreement (SLA) at this time. The Service is provided on a best-effort basis. We may perform scheduled maintenance that temporarily reduces availability and will aim to announce non-emergency maintenance in advance.

The Service depends on third-party providers. Where your data is stored and processed is set out in our Privacy Policy. Outages or changes affecting those providers may affect the Service.

7. Fees and billing

7.1 Pricing and tiers

The Service is available on both free and paid tiers. Pricing, included usage limits, and overage rates are published on our pricing page (or provided in your order form for custom plans). Prices shown on our website are inclusive of Australian Goods and Services Tax (GST) where applicable; tax invoices itemise the GST component.

7.2 Billing cycle

Paid subscriptions are billed monthly or annually in advance to the payment method you provide. Annual plans are billed for the full year on the day of purchase. Renewals charge automatically on the same day each cycle until cancelled.

7.3 Failed payments

If a payment fails, your account moves to a "past due" state. Our payment processor will automatically retry the charge over approximately three weeks. Read access continues during this period. If retries fail, your subscription is cancelled and your organisation is moved to the Free plan. Because the Free plan has a shorter retention window, some older notes may be removed — see 7.5.

7.4 Refunds

Refunds are handled per the Australian Consumer Law (ACL) and any non-excludable consumer guarantees. We do not offer self-serve refunds through the Service. To request a refund, email [email protected] with your account details and the reason for the request; we will review each case in good faith.

Annual plans are not pro-rated on cancellation. If you cancel an annual plan part-way through the year, your subscription remains active until the end of the prepaid period, after which it does not renew.

7.5 Cancellation

You can cancel your paid subscription at any time from Settings → Billing. Your subscription remains active until the end of the current billing period, after which your organisation moves to the Free plan.

How long we keep your notes depends on your plan, so moving to the Free plan shortens that window and older notes may be removed. See our Privacy Policy for retention periods and the notice we give first. Export anything you want to keep from Settings → Export Data.

7.6 Price changes

We may change pricing with at least 30 days' notice by email and/or in-app notice. Price changes take effect at the next renewal after the notice period; existing prepaid annual plans are honoured until the end of the prepaid term.

8. Termination

8.1 Your right to terminate

You may cancel your subscription at any time from Settings. You may delete your account entirely from Settings → Delete Account, which triggers a 7-day grace period before permanent deletion. You can cancel the deletion at any time during the grace period.

8.2 Our right to terminate

We may suspend or terminate your access to the Service, with or without notice, if:

• You materially breach these Terms (including the Acceptable Use rules)
• You fail to pay fees when due and do not cure within 14 days of notice
• We are required to do so by law or to protect the safety or rights of others
• We discontinue the Service or a feature thereof (with reasonable advance notice where practical)

8.3 Effect of termination

On termination, your right to use the Service ends. You can export your Content at any time while your account is active, including during the 7-day grace period after you request deletion — after that period your data is permanently deleted and cannot be recovered. If we suspend or terminate your access, your Content remains subject to the retention periods in our Privacy Policy, and you can contact us at [email protected] to arrange an export.

9. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law or similar legislation.

10. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, consequential, incidental, special, or punitive damages, or for loss of profits, revenue, goodwill, or data.
• Our total aggregate liability to you arising out of or related to the Service is limited to the fees you have paid us in the 12 months preceding the event giving rise to the claim.

These limitations apply even if a remedy fails its essential purpose. Nothing in this section limits liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

11. Indemnity

You agree to indemnify us against any third-party claim, loss, or damage arising from: your Content, your breach of these Terms, or your violation of applicable law. We will notify you of any such claim and give you reasonable opportunity to defend it, subject to our right to participate in the defence at our own expense.

12. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you by email and by a notice inside the Service at least 30 days before they take effect, and we will tell you plainly what is changing.

If you do not wish to continue under the updated Terms, you may cancel your subscription at any time before they take effect, and we will refund the unused portion of your current subscription term. This is your remedy if you object to a change.

Continued use of the Service on or after the effective date constitutes acceptance of the updated Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction over any dispute arising from or related to these Terms, and you submit to that jurisdiction.

15. General

• Entire agreement: these Terms, together with our Privacy Policy and any order form or plan description, form the entire agreement between us regarding the Service.
• Severability: if any part of these Terms is found unenforceable, the remainder continues in effect.
• No waiver: our failure to enforce a right does not waive that right.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices: we will send notices to the email address on your account. You should send notices to [email protected].

16. Confidentiality

Each party agrees to keep confidential all Confidential Information disclosed by the other, to use it only as needed under these Terms, and to protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law. This obligation survives termination for five (5) years (or indefinitely for trade secrets).

17. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by an event beyond its reasonable control, including natural disasters, pandemics, acts of government, war, civil unrest, cyberattacks beyond reasonable prevention, or the failure or discontinuation of third-party services. The affected party will notify the other and use reasonable efforts to mitigate. If such an event continues for more than sixty (60) days, either party may terminate on fourteen (14) days' notice.

18. Dispute resolution

The parties will attempt to resolve any dispute in good faith. If unresolved within fourteen (14) days of written notice, either party may refer it to mediation administered by the Australian Disputes Centre, with costs shared equally. Court proceedings may be commenced if the dispute is not resolved within thirty (30) days of referral to mediation. Nothing in this clause prevents a party from seeking urgent interlocutory relief.

19. Contact

Questions about these Terms? Email [email protected].