Praktor

Intelligent AI Teams 24/7

Privacy Policy
Version 1.0 | January 2026

1. Introduction

Praktor AI Pty Ltd ("Praktor", "we", "our", "us") is committed to protecting the privacy of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

This policy applies to all services provided by Praktor, including our AI automation services, digital workforce solutions, and website.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

Contact information: Name, email address, phone number, business address
Business information: Company name, job title, industry, company size
Account credentials: Username and password for service access
Communication data: Correspondence, support requests, feedback
Payment information: Billing details processed through secure third-party providers

2.2 Information Collected Automatically

When you use our services, we may automatically collect:

Device information: IP address, browser type, operating system
Usage data: Pages visited, features used, time spent
Log data: Server logs, error reports, performance metrics
Cookies: Session identifiers, preferences, analytics data

2.3 Information from Third Parties

We may receive information from:

Business partners and integration platforms
Analytics providers
Third-party services you connect to our platform

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative notices, updates, and security alerts
Respond to inquiries and provide customer support
Personalise and enhance your experience
Analyse usage patterns and optimise performance
Comply with legal obligations
Detect, prevent, and address technical issues or fraud

4. AI-Specific Data Processing

4.1 Data Used by AI Agents

Our AI agents may process:

Business data you provide for automation purposes
Workflow information and process configurations
Documents and content relevant to your automations

4.2 LLM Processing

When using Large Language Models (LLMs):

Data may be processed by third-party API providers (e.g., OpenAI, Anthropic)
We do not use your data to train AI models
Processing is subject to our data processing agreements with providers
Sensitive data should be handled according to your data classification policies

4.3 Data Retention for AI Services

Automation data processed through third-party platforms (such as n8n or connected services) is retained according to those platforms' policies and your configuration within them. Praktor does not independently store copies of your automation data unless specifically agreed in writing.

Upon termination of services, you are responsible for exporting any data held within third-party platforms you have accessed through our services. Praktor will delete any personal information we hold in accordance with our standard data retention practices and applicable law.

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who assist in providing our services, including:

Cloud hosting providers
Payment processors
Analytics services
Customer support tools

5.2 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.3 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request.

5.4 With Your Consent

We may share information with third parties when you have given explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments and audits
Employee training on data protection
Incident response procedures

7. Your Rights

Under applicable privacy laws, you may have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing
Withdraw consent: Withdraw previously given consent

To exercise these rights, contact us at support@praktor.ai.

8. Cookies and Tracking

8.1 Types of Cookies

We use:

Essential cookies: Required for service functionality
Analytics cookies: To understand usage patterns
Preference cookies: To remember your settings

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When transferring data internationally, we ensure appropriate safeguards are in place in accordance with APP 8 of the Australian Privacy Principles.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending notification via email
Displaying a notice within our services

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

Email: support@praktor.ai
Address: Sydney, Australia
Website: praktor.ai/contact

Questions? Contact us at support@praktor.ai or visit praktor.ai