A live read on every client, without the platform or the ops hire.
Running customer success for a small team means every account lives in your head and a spreadsheet. Praktor gives you the signal a bigger platform would: a 5-point sentiment read, risk rated low to critical, and a dated history of what your team did.
No time limit, no credit card. Unlimited team members on every plan.
Two accounts, identical on paper.
One account. Logged in this week. No open tickets. Renewal marked on track.
Another account. Logged in this week. No open tickets. Renewal marked on track.
One of them is about to leave. Nothing above tells you which one.
No telemetry dashboard can separate them. A person who was there can.
A platform is built to read your product: logins, feature usage, tickets, then it infers what is happening in the relationship from that trail. A lot of small teams have no such trail to read. There is no usage dashboard behind an agency retainer or a services engagement.
Praktor skips the inference. Health scores read from your people, never from your product, so the signal holds even where there is nothing to instrument.
What a CS team gets from every log
Log it in a sentence or a voice note
Talk through a call in your own words, or type a line. Voice notes are auto-transcribed, so nothing needs typing up after.
See risk before the renewal call
Every log feeds a 5-point sentiment read and a risk rating from low to critical, built from what your team actually reported.
Ask any account what happened
Ask what changed on an account since last quarter and get it back answered with citations to the logs behind it.
Bring your history in from day one
Import your existing account history from CSV, so the record does not start empty.
FAQ
Do I need a customer success platform as well?
Praktor is not a customer success platform. A small CS team gets a live read on every client's sentiment and risk, plus a dated, quoted history of what the team did. It is free to start, with no time limit and unlimited team members.
Does Praktor need my product data to show account health?
No. The health read comes entirely from what your team reports, not from product usage, so it works on agency and services accounts with no usage dashboard to read in the first place.
How much does it cost, and what do I get on the free plan?
There is a free plan with no time limit and no credit card, and every plan, free included, comes with unlimited team members. Paid plans start at $22 a month for Pro and $88 a month for Business. Prices are in AUD, GST inclusive.
How do I get my whole team logging, not just me?
Every plan, including the free one, includes unlimited team members, so anyone who touches the account can add what they saw, and the record does not depend on one person remembering to update it.
Can I bring in the accounts I already track in a spreadsheet?
Yes. Import your history from CSV, so the record does not start empty on day one.
This is one of the roles Praktor is built for. See every role.
Log the first account you are unsure about.
Pick the account you have the least to go on, and put this week on the record. Free plan, no credit card, no expiry.
Create your account