What has your team done for this account this year?
Your CRM stops at the sale. Your ticketing system only knows what broke. Praktor is the record of the site visits, the architecture calls and the months of delivery work that never make it into either, so you walk into the QBR with the answer already written down.
No time limit, no credit card. Unlimited team members on every plan.
The account's year, in the order it happens.
Kickoff
Today
The deal closes, the CRM goes quiet, and the account is yours to keep. You get a handover doc, and whatever your predecessor remembers to mention.
With Praktor
Talk through the kickoff in your own words, or type it. Voice notes are auto-transcribed, so there's nothing to write up afterwards. Import your account history from CSV, so the record doesn't start empty.
Through the months that follow
Today
Tickets record what broke, not how the relationship is travelling, so an escalation lands as a surprise.
With Praktor
Every log feeds a 5-point sentiment read and a risk rating from low to critical, built from what your team actually reported.
When you need the answer
Today
A handover or a leave request loses whatever only lived in one person's head, and whoever inherits the account starts from a ticket history and a guess.
With Praktor
Ask what your team delivered last quarter, or what has changed on an account, and get it back answered with citations to the logs behind it.
Walk into the QBR with the year already written down.
Renewal comes around and you reconstruct the year from memory: the site visits, the escalations, the delivery work that never made it into a ticket.
Praktor turns client conversations, and what your team records, into dated entries attributed to the person who was there, so at review time you read the year back instead of rebuilding it.
Every finding comes with the quote that produced it.
FAQ
What is the right tool for a technical account manager?
One that captures the judgement a CRM and a ticketing system miss: the delivery work, and how the client actually feels. Praktor is firsthand client intelligence. Everyone on the account logs what happened, and you get a current read on account health plus a dated, quoted history to take into any review.
How do I prove the value of a technical account manager?
Value is hard to prove because the work lives in people's heads. Praktor turns it into a record: what your team delivered, and the risks you caught early. At the QBR, you read the year back instead of reconstructing it.
Is Praktor just a CRM or a ticketing tool?
No. A CRM is built for the deal and goes quiet after the sale. A ticketing system knows what broke, not how the relationship is travelling. Praktor records the relationship and the work itself. Most teams run it alongside their CRM.
Does Praktor track product usage or logins?
No. Health scores read from your people, never from your product. That is why it works even on accounts with no usage dashboard to read.
How much does it cost, and how long does it take to set up?
Start on the free plan, with no time limit and no credit card, and the record starts the day you do. Paid plans run $22/month (Pro) and $88/month (Business), and every plan, including the free one, includes unlimited team members. Prices in AUD, GST inclusive. Add your clients and log the first thing that happens; the rest of the year builds from there.
This is one of the roles Praktor is built for. See every role.
Start with the account you're most worried about.
The year's record starts with the first thing you log. Free to start, with no time limit and no credit card.
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