Risks
What Praktor flags as a risk, what the severities mean, and how to work one through.
Updated 12 September 2026
Praktor flags the concerns it finds in your logs and puts them on the client’s Insights tab. Each one shows the interaction it came from, so you can always read the sentence behind the flag.
What the severities mean
| Severity | What it means |
|---|---|
| Low | Worth noting, unlikely to affect the relationship. |
| Medium | Could affect the relationship or project within weeks if left unaddressed. |
| High | Threatens the relationship, contract or project — needs attention now. |
| Critical | An existential threat, such as an imminent contract termination or major breach. |
Each risk also carries a suggested way to address it.
How do I work through a risk?
Risks move Open → Acknowledged → Resolved. Open the risk and choose the next state as you go.
- Flag one as Urgent to pin it to the top of the list.
- If it isn’t a real risk, mark it Not a risk. Praktor asks for a short note so it flags fewer like it.
The Risks tab lists everything still open: urgent first, then by severity, then newest. When the same concern comes up across several interactions, it is merged into one card with a count and the combined history, rather than repeated. Resolved and dismissed risks move to the Archive tab.
The highest-severity open risk also appears as a Top risk callout on the client dashboard.
What happens next
An open risk pulls down the health score your people’s logs produce, and higher severities pull harder. Resolving one puts that back. Acknowledging a low or medium risk puts some of it back too — acknowledging a high or critical one doesn’t, because noticing a serious problem isn’t the same as fixing it. An unresolved critical risk drops the client straight into At Risk, whatever else is going well.
Next
- The good news equivalent: Opportunities.
- Change what gets flagged: Tune what Praktor looks for.
Was this page helpful?