Sentiment

Every log you save is given a sentiment rating on a five-point scale: Very Negative, Negative, Neutral, Positive, Very Positive. You’ll find it on the log itself and on the client’s Insights tab.

What the dashboard label means

The client dashboard doesn’t show you the last log’s rating. It rolls your recent logs into one label with a trend arrow, so you get the mood of the relationship rather than the mood of one meeting.

That rolled-up label is deliberately slow to move:

• It won’t flip on a single unusual log. It waits for a second reading to agree.
• If there hasn’t been much recent activity, it holds its last value and says how old it is — for example, “Positive · 8d stale”.
• After a long quiet period with no clear signal, it falls back to Insufficient data.

How to read it

A stale or “insufficient data” label almost always means nobody has logged an interaction lately. It is not the same as a client who is doing fine quietly. If you want the label to move, the fix is a log, not a setting.

What it can’t tell you

Sentiment is read from the words in the log. A note written in shorthand after a difficult call can read as neutral, and a sarcastic line can read as positive. Where the rating looks wrong to you, you are right and it is wrong — trust the conversation you were in.

Next

• What Praktor does with the concerns it finds: Risks.
• How sentiment feeds the overall number: Health score.